Política de envío

At Nighli, our goal is to ensure a delightful journey for our customers, starting from the moment you place your order until your product arrives at your door. Please take a moment to review our shipping policy to learn more about how we bring this experience to life.

Order Processing:

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

  • We offer free standard shipping on all orders.

  • In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products

International Shipping: 

  • Free standard shipping is valid on international orders. Estimated delivery within 5-21 business days. Customs processing may affect delivery times.

 

  • Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the progress of your shipment using the provided tracking information.

Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs, or carrier delays may impact delivery dates. We appreciate your understanding in such situations.

  • If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

  • Nighli is not responsible for lost or stolen packages. Please ensure a secure delivery location or consider adding shipping insurance for added protection.

If you have any questions or concerns regarding your order or our shipping policy, feel free to reach out to our customer support at support@nighli.com

Thank you for choosing Nighli, where the journey of companionship magic begins!